big8 Privacy Policy

Section 1

Personal Information Provided Directly

When you create an account on big8, make a deposit, withdraw funds, or contact us for support, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity verification documents (national ID card, passport, etc.)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Login credentials (username and encrypted password)

Section 2

Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device identifier information
• Browser type and operating system
• Date, time, and duration of site access
• Pages visited and links clicked
• Information obtained from cookies and similar tracking technologies
• Gaming history and transaction records

Section 3

Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as:

• Transaction verification information from payment processors
• Confirmations received from identity verification services
• Verified information from KYC partners
• Alerts or advisories received from fraud prevention agencies

Section 4

For Service Operation and Improvement

big8 uses your information primarily for the following purposes:

• Creating and managing your account
• Processing deposits and withdrawals
• Providing uninterrupted gaming services
• Providing bonuses and promotional offers
• Managing the VIP program
• Improving service quality and user experience
• Identifying and resolving technical issues

Section 5

For Security and Legal Compliance

We are committed to ensuring a safe environment at all times. Your information is used for this purpose:

• For identity verification and age confirmation (21+ policy)
• To prevent fraud and money laundering
• To detect and prevent multiple accounts
• To implement responsible gaming policies
• For dispute resolution and audit activities

Section 6

For Communication and Support

We use your contact information to maintain effective communication with you:

• Sending transaction confirmations and receipts
• Sending security alerts and important notifications
• Sending promotional messages (based on your consent)
• Providing customer support
• Notifying you of policy changes

Section 7

With Service Partners

We may share information with trusted service providers who work solely in accordance with our instructions and within the limits of this privacy policy. These include:

• Payment processors: bKash, Nagad, Rocket, Upay and banking partners
• Identity verification and KYC service providers
• Game providers (such as Pragmatic Play, PG Soft, JILI, Spribe)
• IT infrastructure and cloud service providers
• Customer service platform providers

Section 8

In Cases of Legal Obligation

big8 may be legally required to disclose information in the following situations:

• If there is a court order or lawful direction from a government authority
• In anti-money laundering (AML) or counter-terrorism financing investigations
• In assisting law enforcement agencies with fraud or criminal activity investigations
• At the request of a court or mediator for dispute resolution

Section 9

In Cases of Business Restructuring

If big8 goes through a merger, acquisition, insolvency, or any other business restructuring, user information may be transferred as part of that process. In such a case, we will notify you in advance and ensure the continuity of this Policy.

Section 10

Use of Cookies

Cookies are small text files stored on your device that are used to improve your browsing experience and ensure the functionality of the platform. big8 uses the following types of cookies:

• Essential Cookies: Required for managing login state, security tokens, and sessions.
• Functionality Cookies: For remembering your language preferences and settings.
• Analytics Cookies: For monitoring site usage and improving services.
• Marketing Cookies: For displaying relevant promotional content (subject to your consent).

You can disable cookies from your browser settings, however this may limit some features of the platform.

Section 11

Technical Security Measures

big8 uses industry-standard technology to keep your information secure. Our security framework includes:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Passwords and sensitive information stored with AES-256 encryption
• Two-Factor Authentication feature
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Server hosting in secure data centers

Section 12

Organizational Security Measures

Alongside technical protections, we also follow strict policies at the organizational level:

• Only authorized personnel can access user information
• All staff have signed confidentiality agreements and receive regular training
• In the event of a data breach, users are notified within a specified timeframe
• Unnecessary data is securely deleted after a designated period

Section 13

Data Retention Policy

big8 retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:

• Active account data: for the duration the account remains active and for any additional period required thereafter
• Transaction and financial records: for the period required by legal obligations
• Identity verification documents: as directed by regulatory authorities
• Closed account data: for the period required to prevent fraud and meet legal requirements

Once the specified period ends, data is permanently deleted or anonymised using secure methods.

Section 14

Right of Access and Correction

Every user of the big8 platform has the following rights regarding their own data:

• Right of Access: The right to know what information we hold about you.
• Right to Correction: The right to request that incorrect or outdated information be corrected or updated.
• Right to Erasure: The right to request deletion of your data in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the use of your data be limited for specific purposes.
• Right to Object: The right to object to the use of your data for marketing purposes.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within the legally prescribed timeframe.

Section 15

Right to Withdraw from Marketing Communications

You may unsubscribe from promotional emails or messages at any time. To do so:

• Use the "Unsubscribe" link at the bottom of each promotional email
• Change your communication preferences in your account settings
• Send a request by email to [email protected]

Please note that even if you opt out of marketing communications, you will continue to receive important messages related to transaction confirmations and security.

Section 16

Prohibited for Users Under 21

big8 provides services only to users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you believe a minor is using our platform, please contact us immediately at [email protected].

Section 17

Policy Update Process

big8 may modify or update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of this page will be changed
• Registered users will be notified of the changes by email
• A notification may be displayed on the platform

If you continue to use the platform after a revised policy has been published, you will be considered to have accepted the new policy. We therefore recommend reading this policy regularly.

Section 18

Applicable Law and Dispute Resolution

This privacy policy will be governed by applicable law. For any dispute or complaint relating to this policy, we recommend first attempting to resolve the matter with our support team. You can contact us directly at [email protected] or via 24/7 live chat.